Overview
We want you to feel confident when shopping with us. This Refund and Returns Policy explains how returns, exchanges, and refunds work for purchases made through our online store.
You have 30 days from the date you receive your order to request a return. After 30 days have passed, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- Requested within 30 days of delivery.
- Unused, unworn, and in the same condition that you received it.
- In its original packaging, including any boxes, pouches, inserts, or certificates.
- Accompanied by proof of purchase (order confirmation, receipt, or packing slip).
Returns that do not meet these conditions may be refused or may only be eligible for a partial refund at our discretion.
Non-Returnable Items
For hygiene, safety, and customization reasons, some items cannot be returned. These include, but are not limited to:
- Items sold as “final sale” or clearly marked non-returnable at the time of purchase.
- Gift cards and digital products.
- Opened kits that are missing components.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
If you are unsure whether your item is eligible, please contact us before initiating a return.
Damaged or Incorrect Items
We carefully inspect and pack each product, but if your order arrives damaged, defective, or incorrect, we will make it right.
Please inspect your order as soon as you receive it. If there is an issue, contact us within 7 days of delivery at admin@amethystpeptides.com with:
- Your order number.
- A description of the problem.
- Clear photos of the item and the packaging.
For approved claims of damage, defect, or incorrect items, we will cover the cost of return shipping or provide a replacement or refund at no additional cost to you.
How to Start a Return
To start a return, please:
- Email us at admin@amethystpeptides.com within 30 days of receiving your order.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Wait for our confirmation and detailed instructions before sending your item back.
Returns sent without prior authorization may not be accepted or processed.
Refund Process
Once we receive your return, we will inspect the item to confirm it meets our eligibility criteria.
If your return is approved, we will process your refund to the original method of payment. Please allow 5–10 business days after approval for the refund to appear on your statement, depending on your payment provider.
If the item is not approved for a refund, we will notify you by email and may offer to return the item to you at your expense.
Exchanges
We offer exchanges for items that are defective, damaged, or if you received the wrong item. In some cases, we may also offer an exchange for a different product of equal value, subject to availability.
If you would like to request an exchange, contact us at admin@amethystpeptides.com with your order number and details of the item you wish to exchange. We will let you know the next steps and whether the desired replacement is in stock.
Shipping Costs
For standard returns (where the item is not defective, damaged, or incorrect), you are responsible for paying the shipping costs to return your item to us. Original shipping charges are non-refundable.
If you are returning items valued at a higher amount, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for returns lost in transit.
When a return is due to our error (damaged, defective, or incorrect item), we will provide a prepaid return shipping label or reimburse your reasonable return shipping costs, and you will not be charged for reshipping a replacement.
Contact Information
If you have any questions about this Refund and Returns Policy, or need help with a specific order, please contact our support team:
- Email: admin@amethystpeptides.com